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26 May 2011 Crowne Plaza Norwest Hotel, Baulkham Hills
Facilitated by Maximum Impact Training & Development.
For managers, supervisors and team leaders who, from time to time, need to engage their employees in difficult or challenging conversations e.g. performance-related issues, inappropriate behaviours, or sensitive or personal issues, etc.
This program is based on a model for preparing for, and engaging in these conversations, with the intent of maintaining an ongoing working relationship.
Learn how to:
- Apply a helpful "Difficult Conversations Paradigm"
- Identify and deal with why you may be in conflict with the staff member and deal with the staff member's motivators and communication style
- Apply a model for managing the conversation (and beyond)
- Manage your own communication style during the conversation
- Anticipate and plan around what could go wrong in the conversation
- Identify trigger-words and phrases to be avoided
- Give meaningful : positive feedback & developmental feedback
- Apply this learning to real-life conversations
- Transfer this learning back on-the-job
Generous discounts apply for multiple bookings.
For more information and bookings:
www.maximumimpact.com.au/trainingbuild.php?ID=47
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