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The Customer Service Representative will be responsible for handling calls from customers to resolve, educate, follow-up and respond to questions about Quotit. Contacts new customers and provides one on one training and set up of their new account. Essential functions include: answering questions and educate by telephone and email from Customers regarding new and existing accounts and products. Strong technical aptitude to act as a first point of contact for users experiencing system problems. Follow-up on calls from customers regarding problems that they are experiencing with their Quotit service as well as rates and benefits questions. Document calls in admin system. Departmental standard requires each Customer Service Representative to provide Service of Unequalled Excellence to all callers. Provide clear and explicit documentation. Perform other duties as assigned. High school diploma or equivalent, required. College degree preferred. Computer literate and word processing experience. Ability to handle irate customers in a courteous, patient, calm and positive manner while maintaining a high quality and quantity of work. Experience in handling high call volume. Excellent professional verbal and written communication skills.
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